Return Policy
Return & Refund Policy
Effective Date: 28-2-2026
At Drygenix, we are committed to delivering premium-quality dehydrated vegetables and fruits. If you are not fully satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
- Returns are only accepted for damaged, defective, or incorrect products.
- The return request must be made within 48 hours of delivery.
- Products must be unused, unopened, and in their original packaging.
2. Non-Returnable Items
Due to the nature of food products, opened or used items cannot be returned for safety and hygiene reasons.
3. Return Process
To initiate a return, please contact us with:
- Order details
- Clear photos of the damaged or incorrect product
- Reason for return
Once approved, our team will guide you through the return process.
4. Refund Policy
- After inspection and approval, refunds will be processed within 7–10 business days.
- Refunds will be issued through the original payment method (if applicable).
- For bulk orders, specific terms may apply as per agreement.
5. Shipping Charges
- If the return is due to our error (damaged or wrong product), shipping charges will be covered by Drygenix.
- In other cases, shipping costs may not be refundable.